Return & Refund Policy

At Miami-Haus, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

How to Request a Return

To start a return, please contact our customer service team at support@miami-haus.com within 30 days of receiving your order.

Please include your order number, which can be found in your order confirmation email or on the invoice provided with your purchase.

If your return request is approved, we will provide you with the return address and instructions on how and where to send your package. We do not charge a restocking fee.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Eligibility

To be eligible for a return, items must:

Be unworn and unused
Be unwashed
Be in their original condition
Have all original tags and liners attached

Items showing signs of use, wear, washing, damage, or alteration may be rejected.

For bundled or promotional orders, the complete bundle must generally be returned. Individual products from a bundle cannot be returned separately.

Return Shipping

Customers are responsible for the cost of return shipping, as well as any applicable customs duties, taxes, or fees associated with returning an item to our warehouse.

We do not charge a restocking fee.

However, if you receive an item that is incorrect, defective, damaged, or a different color or variant from what you ordered, Miami-Haus will cover the return shipping costs.

Please contact our customer service team at support@miami-haus.com within 30 days of delivery to report the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, color, or variant, please contact us immediately at support@miami-haus.com

We will review the issue and work with you to provide an appropriate solution.

Exchanges

We accept exchanges within 30 days of receiving your order.

If you would like to exchange an item for a different size, color, or product, please contact us at support@miami-haus.com within 30 days of receiving your order.

All exchanges are subject to the eligibility conditions set out in our Return & Refund Policy. Items must be unworn, unused, unwashed, in their original condition, and have all original tags and liners attached.

Once your exchange request has been approved, we will provide you with instructions on how to return your original item and arrange your exchange. Exchanges are subject to product availability.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method within 14 days. Please note that your bank or payment provider may require additional time to process the refund and display it in your account.

If you have not received your refund within 14 days after approval, please contact us at support@miami-haus.com

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer service team:

Miami-Haus is operated by Okiiva Ltd, which is a company registered in the United Kingdom, serving customers through miami-haus.com under the brand name Miami-Haus in the USA.

Company number: 14687458
Business address: Sterling House, 71 Francis Road, Edgbaston, Birmingham, B16 8SP, United Kingdom
Warehouse address: 2792 NW 24th St Yard, Miami, FL 33142

✉️ support@miami-haus.com
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