Terms of service
Last updated: August 25, 2026
Welcome to Miami-Haus these Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, using our services, or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.
Please read these Terms and Conditions carefully before using our website or making a purchase.
Use of Our Website
By using our website, you agree to use it exclusively for lawful purposes and in accordance with these Terms and Conditions and applicable laws and regulations.
You are responsible for ensuring that all information you provide to us, including your name, account information, billing details, delivery address, and contact details, is correct, complete, and up to date.
You may not misuse our website, impair its operation or security, attempt to gain unauthorized access, introduce malware, or carry out activities that violate applicable laws or the rights of Miami-Haus or third parties.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, size information, colors, specifications, and other product information displayed on our website are accurate and up to date.
However, colors and product appearance may vary depending on your device or screen settings. Slight differences may also exist between product images and the actual product.
We reserve the right to correct errors, update product information, change availability, or remove products from our range at any time.
Nothing in these Terms and Conditions affects your statutory consumer rights, particularly your rights relating to defective, faulty, incorrectly described, or otherwise non-conforming products.
Prices
We make every reasonable effort to ensure that the prices listed on our website are accurate. However, errors may occasionally occur.
If we discover a significant pricing error before your order has been shipped, we may contact you to confirm whether you wish to proceed with the order at the correct price or cancel it.
Product prices, promotional offers, and availability may change from time to time.
Unless otherwise stated, any applicable shipping costs will be displayed during the ordering process before you complete your purchase.
Orders and Contract Acceptance
When you place an order through our website, you are making a binding offer to purchase the selected products.
An order confirmation sent by email confirms receipt of your order but does not necessarily constitute acceptance of your order.
We reserve the right to refuse or cancel an order under reasonable circumstances, including:
- Suspicion of fraudulent or illegal activity;
- Significant pricing or product information errors;
- Product unavailability;
- Problems with payment authorization or processing;
- Errors in stock levels or inventory;
- Orders placed without authorization or obviously for abusive or commercial purposes.
If we cancel an order after payment has already been received, we will issue the corresponding refund using the original payment method where possible.
Payments
Payments are processed securely through external payment service providers.
By placing an order, you confirm that you are authorized to use the specified payment method.
We generally do not have access to your complete payment card details and do not store them. Payment information is processed by the respective payment service provider in accordance with its own terms, conditions, and privacy policy.
Delivery
During the ordering process or through the shipping information available on our website, we provide details regarding delivery conditions, estimated delivery times, and any applicable shipping costs.
Delivery times are estimates and may be affected by circumstances beyond our reasonable control. These may include delays by shipping providers, customs procedures, extreme weather conditions, strikes, or other unforeseen events.
Nothing in this section limits your statutory rights regarding delivery.
Returns, Refunds, and Consumer Rights
Our Return and Refund Policy explains our procedures for returns and refunds.
Nothing in these Terms and Conditions limits or excludes statutory consumer rights to which you are entitled under applicable consumer protection laws. This applies in particular to rights relating to defective, faulty, misdescribed, or otherwise non-conforming products.
Consumers may also have statutory rights of withdrawal in the case of online purchases, subject to applicable statutory exceptions.
Third-Party Services
Our online store is powered by Shopify and may use reputable third-party providers for various services, including:
- Payment processing;
- Order processing;
- Delivery and shipping;
- Website hosting and technical functions;
- Analytics;
- Customer service;
- Fraud prevention;
- Marketing and advertising.
Third-party providers may be subject to their own terms and conditions and privacy policies. The use of certain third-party services may therefore also be subject to the respective terms and policies of those providers.
Intellectual Property
Unless otherwise stated, all content on the Miami-Haus website, including text, graphics, logos, photographs, product images, designs, layouts, brand elements, and other materials, is owned by Miami-Haus or appropriately licensed and protected by applicable intellectual property laws.
You may access the website and use its content for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or otherwise use content from our website without our prior written consent, unless permitted by law.
User Content and Ratings
When you submit reviews, comments, photos, feedback, or other content to Miami-Haus, you remain responsible for ensuring that your content is lawful and does not infringe upon the rights of other individuals or third parties.
By submitting content to us, you grant Miami-Haus the right to use, reproduce, display, and publish such content for legitimate business purposes, including marketing and customer communication, to the extent permitted by applicable law.
We reserve the right to remove content that we reasonably believe violates these Terms and Conditions or applicable law.
Prohibited Activities
You agree not to use our website or services to:
- Violate applicable laws or regulations;
- Gain unauthorized access to our systems;
- Impair the security or operation of the website;
- Upload malware, viruses, or malicious code;
- Carry out fraudulent, deceptive, or misleading activities;
- Collect information about other users without their permission;
- Copy, reproduce, or commercially exploit website content without authorization;
- Use our website in a way that could harm Miami-Haus its customers, or its reputation.
Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability to the extent that such liability may not be excluded or limited under applicable law.
Subject to the foregoing, Miami-Haus shall not be liable, to the extent permitted by law, for indirect, incidental, special, or consequential damages arising from the use of our website or services where such liability may legally be excluded.
We are not liable for damages or losses caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions affects your statutory consumer rights or any other rights or claims that cannot be excluded or limited by law.
Events Beyond Our Reasonable Control
We are not liable for delays or failures to fulfill our obligations where these are caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather conditions, disruptions to transportation services, strikes, government actions, telecommunications failures, cyber incidents, or other events that could not reasonably have been foreseen or prevented.
If such an event affects your order or our services, we will take appropriate measures to minimize the impact and inform you accordingly.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our business, services, products, or legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this page and publish the revised Terms and Conditions on our website.
Continued use of our website after publication of revised Terms and Conditions may, to the extent permitted by law, be considered acceptance of the updated Terms and Conditions.
Applicable Law
These Terms and Conditions and your use of our services are subject to the applicable laws of the Federal Republic of Germany, unless mandatory consumer protection regulations provide otherwise.
If you are a consumer residing in another country, your mandatory statutory consumer protection rights under the laws applicable in your country of residence remain unaffected.
Contact
Shop name: Miami-Haus
Company name: Okiiva Ltd
Company number: 14687458
Business address: Sterling House, 71 Francis Road, Edgbaston, Birmingham, B16 8SP, United Kingdom
✉️ support@miami-haus.com
💬 Frequently Asked Questions
📱 +44 7510 593927