Can I cancel or change my order afterwards?
Order changes can be made within one hour of purchase. Please contact support immediately, including your order number. After this time, changes are usually no longer possible.
I haven't received an order confirmation by email – what now?
Please check your email inbox's spam or junk folder first. If the confirmation is still missing, please contact our support team from the email address you used during checkout.
For what reasons was my order cancelled?
Cancellations can occur due to unexpected stock shortages, payment issues, incomplete billing information, or negative security checks. If your account has already been debited, we will automatically refund the amount. This may take up to 14 days.
How can I check the status of my shipment?
You can track your package using the tracking link we send you by email after shipment. You can also track your package at tracking information. Please check this link for updates before contacting our customer service.
The tracking information isn't updating – what should I do?
It's perfectly normal for system updates to take some time while your package is moving through the logistics network. We ask that you wait up to 48 hours before contacting our support team regarding new updates.
Why is the delivery taking longer than originally stated?
During periods of particularly high order volume, both processing time and shipping may be slightly delayed. Please keep an eye on your tracking link for the latest information before contacting support.
How can I return items from my order?
Returns are accepted within 30 days of receiving your order and can be requested through our support team. Please note that you are responsible for return shipping costs unless the product was damaged or defective. As our return address is located in China, shipping costs vary depending on the size and weight of the package. We strongly recommend carefully checking the measurements and dimensions before purchasing to avoid returns. Our team is happy to assist you with any questions.
How long will it take to receive my refund?
Returns are accepted within 30 days of receiving your order and can be requested through our support team. Please note that you are responsible for return shipping costs unless the product was damaged or defective. As our return address is located in China, shipping costs vary depending on the size and weight of the package. We strongly recommend carefully checking the measurements and dimensions before purchasing to avoid returns. Our team is happy to assist you with any questions.
Do you offer a direct exchange of items?
We recommend carefully reviewing the size charts on the product pages before purchasing. If an item does not fit or has defects, please contact our customer service so we can find a suitable solution for you.
Are price reductions also applicable to items that are already reduced?
This depends on the specific promotion, as some campaigns exclude already discounted items. You can find the exact details in the respective promotion terms and conditions.