FREQUENTLY ASKED QUESTIONS
Free Shipping
on all orders to USA
8–13 business days
Estimated total delivery time
30-day return policy
Returns accepted within 30 days of delivery
Customer service
We aim to respond to customer inquiries within 24 hours.
How long does delivery take?
Standard delivery takes between 8 to 13 business days depending on your location.
What is the order cut-off time?
11:00 AM : Eastern Time (EST), USA
Orders placed after the cut-off time will begin processing on the next business day.
How can I track my order?
You will receive a tracking link via email as soon as your package has been dispatched. You can also track your order directly in our order tracking page
My shipment tracking information isn't updating. What now?
Sometimes it takes 24-48 hours for the carrier's system to update after initial pickup.
To which countries does delivery take place?
We currently only deliver to the USA. If shipping becomes available to additional countries or regions, estimated delivery times will be displayed during checkout.
How long do I have to return an item?
We offer a 30-day return policy from the date you receive your goods.
You can find the full terms and conditions in our refund policy, which explains our procedures for returns and refunds.
When will I receive my refund?
After we receive and inspect your returned item, we will notify you whether your refund has been approved. The refund process will take 14 days.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Do you offer an exchange?
We accept exchanges within 30 days of delivery.
Please email support@miami-haus.com before returning any items. If we sent the wrong item or a damaged/defective item, Miami Haus pays for the return shipping. For a change of mind, the customer pays for the return shipping.
My item is damaged or defective. What should I do?
Please inspect your order upon arrival.
If your item arrives damaged or defective, contact us at support@miami-haus.com and include:
- Your order number
- A description of the damage or defect
- Clear photos of the product and packaging
Once your request has been reviewed, we will provide an appropriate resolution.
Return shipping: Paid by Miami Haus for approved claims involving damaged or defective products.
Wrong item received. What should I do?
If you receive the wrong item, please contact us as soon as possible at support@miami-haus.com
Please include:
- Your order number
- A description of the issue
- Photos of the item you received
After reviewing your request, we will provide instructions for resolving the issue.
Return shipping: Paid by Miami Haus.
Change of mind returns. What should I do?
If you change your mind, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
The item must be returned with all original packaging where possible.
Return shipping: The customer is responsible for return shipping costs for change-of-mind returns.
Original shipping was provided free of charge and is therefore not refundable.
How do I start a return?
To begin a return, please contact us before sending any item back.
Email: support@miami-haus.com
Please include:
- Your order number
- Your full name
- The reason for your return
If your return is approved, we will provide return instructions.
Return Address: Sterling House, 71 Francis Road, Edgbaston, Birmingham, B16 8SP, United Kingdom
Please do not send items back without receiving return instructions.