Shipping policy
At Miami-Haus, we strive to make the ordering and delivery process simple, transparent, and efficient. If you have any questions or need assistance, our customer service team is happy to help. Below you will find all the important information regarding the delivery of your orders.
Shipping Costs
Shipping within the United States is completely free, regardless of the order value.
Your items will be delivered directly to the delivery address specified during the ordering process, without additional shipping costs.
We currently only deliver within the United States. Deliveries to other countries are not available at this time.
Preparation and Shipping
Have you found your favorite item? We are doing everything we can to get your order to you as quickly as possible. Every order is carefully prepared within our usual processing timeframe.
This is how shipping usually works:
- After your order has been confirmed, please allow 1 to 3 business days for processing. This period may be slightly longer on weekends and public holidays.
- Once your package has been prepared, it will be shipped. Delivery usually takes 7 to 10 business days.
- The total estimated delivery time between receipt of the order and delivery is therefore 7 to 13 business days.
Order Deadline
All orders placed before 11:00 PM (EST) will be processed on the same day.
Orders placed after 11:00 PM (EST) will be processed the following day.
Once your order has been shipped, you will receive a shipping confirmation via email with a tracking link, which you can use to track the delivery status of your package.
You can also check the status of your order through our shipment tracking page on miami-haus.com.
Do You Require Express Delivery?
Do you need faster delivery? Contact us at support@miami-haus.com and we will do our best to accommodate your request as quickly as possible.
Order Received?
We hope you are completely satisfied with your purchase. If this is not the case, or if you wish to return an item, you will find all applicable conditions in our Return & Refund Policy.
Received a Damaged Product?
We apologize for the inconvenience. If your product has been damaged during shipping, please contact our customer service team as soon as possible.
Where applicable, we may provide a replacement part free of charge, once only and at no additional cost.
If the problem recurs after the replacement, we will review the matter and provide an appropriate resolution in accordance with our applicable return and refund policy and your statutory consumer rights.
How Do I Place an Order With Miami-Haus?
Placing an order is easy:
- On the product page, select the item that interests you.
- Click on “Add to Cart”.
- Then click on “Complete Order”.
- Check that you have selected the correct size or color.
- Enter your delivery address and confirm your details.
- Click on “Continue – Delivery”.
- A summary with free shipping options is displayed.
- Then click on “Continue – Payment”.
Accepted Payment Methods
We accept the following payment methods:
- Apple Pay
- American Express
- Google Pay
- Discover
- Visa
- PayPal
- Mastercard
- Diners Club
- Maestro
- UnionPay
- Shop Pay
Select your preferred payment method and follow the secure on-screen instructions to complete your payment.
If you need assistance during any of the steps, our customer service team will be happy to help.
Didn't Receive Your Package?
If your order is lost or does not arrive at its destination due to a logistical problem, please contact our customer service team so that we can investigate the shipment.
Where appropriate, we may arrange a replacement package free of charge.
If you have not received your order within 60 days, you will be eligible for a full refund, subject to applicable law and the circumstances of the order.
Do You Have Questions?
If you have any questions regarding shipping, delivery, tracking, payments, or your order, please contact us:
Shop name: Miami-Haus
Company name: Okiiva Ltd
Company number: 14687458
Business address: Sterling House, 71 Francis Road, Edgbaston, Birmingham, B16 8SP, United Kingdom
✉️ support@miami-haus.com
💬 Frequently Asked Questions
📱 +44 7510 593927