Shipping policy
Thank you for shopping with Miami Haus. This Shipping Policy explains how we process and ship orders placed through miami-haus.com
1. Shipping Costs
We offer Free Shipping on all orders to the USA.
2. Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Order cut-off time: 11:00 AM Eastern Time (EST), USA. Orders placed after the cut-off time will begin processing on the next business day.
3. Transit Time
After your order has been processed, the estimated transit time is 7–10 business days.
This results in a total estimated delivery time of 8–13 business days (processing time + transit time).
Please note that delivery times are estimates only and may vary due to circumstances beyond our control, including carrier delays, customs processing, severe weather, or public holidays.
4. Shipping Times by Location
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| USA | Free Shipping | 8–13 business days |
If shipping becomes available to additional countries or regions, estimated delivery times will be displayed during checkout.
5. Shipping Carrier
Orders are shipped using trusted local and international shipping partners or another suitable shipping partner. For final transit across the USA, delivery is handled by reputable domestic carriers such as USPS, FedEx, DHL, or UPS.
The shipping carrier may vary depending on the destination and logistics requirements. All orders are dispatched by our trusted external partners, and tracking details will be emailed to you upon shipment.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become active after shipment.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@miami-haus.com
If your order has already been shipped, we may not be able to change the delivery address.
8. Missing or Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your delivery location.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate your package, please contact us at support@miami-haus.com
We will work with you to investigate the shipment and determine an appropriate resolution.
9. Contact Us
If you have any questions about shipping or your order, please contact us using the details below:
Store name: Miami Haus
Company name: Okiiva Ltd
Company number: 14687458
Company address: Sterling House, 71 Francis Road, Edgbaston, Birmingham, B16 8SP, United Kingdom
Customer Service Contact:
✉️ support@miami-haus.com
📱 +1 786 435 0969
💬 Contact Us
💬 FAQ
Customer Service Hours:
Monday to Friday: 09:00 AM – 04:00 PM (EST)
Saturday & Sunday: 10:00 AM – 02:00 PM (EST)
Time Zone: Eastern Time (EST), USA
We aim to respond to customer inquiries within 24 hours.